Support Services

Support Services

Xinuos offers a complete portfolio of services to meet the diverse business needs of our customers and partners. In this area of the site you’ll find information about our Support Services offerings.

Mission Critical Services (for Corporate Accounts)

Enterprise Global Support Service

Xinuos Enterprise global support is uniquely designed to provide the highest level of 24x7 customer support for business critical operations.

TEAM Services

Xinuos TEAM Services are designed to meet the business requirements of corporate customers who develop or support solutions on Xinuos products.

Business Services (For Partners and End Users)

SoftTech Plus

SoftTech Plus, a uniquely designed support service for Xinuos’s channel and corporate accounts, includes support for Xinuos complete product portfolio, as well as unlimited incidents and support for unlimited Xinuos servers.

SoftTech

Xinuos SoftTech support is designed to meet your needs for answers to technical issues and to keep your system running at peak efficiency. This service features support for unlimited Xinuos servers.

Server100

Server100 support is designed to meet the needs of partners or end users with an install base of up to to 100 Xinuos servers.

Server Response

Endusers with five or less servers can have the assurance of reliable knowledgeable expertise from Xinuos Support Services.

Incident-Based Support Services (For Partners and End Users)

Premier

Xinuos Premier is designed to meet the needs of partners or end users with an install base of up to 50 Xinuos servers. This support is a service that provides a quick response time, and the flexibility to purchase an annual agreement with a defined number of support incidents.

Development Services

Engineering Services

Programs offered through Engineering Services include Partner Engineering and Certification Services. These programs provide participating partners with the services needed to facilitate product development and assure product compatibility.

Developer Support

Xinuos developer support is uniquely designed to ensure optimization of both current and emerging technologies. Access to quality technical support is essential to minimize your development cycle.

Please check the links on the right-hand side of this page. They have been especially selected to help you find the information you might be looking for.

For more information, contact your local Xinuos sales representative.

Offices

Headquarters
1900 South Norfolk Street
Suite 350
San Mateo, CA 94403
USA
Office
Fax
Email
(702) 948-9008
(801) 756-4031
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Sales
Niederstedter Weg 5
61352, Bad Homburg
Germany
 
Office
Fax
Email
+49 (0)6172 48670
+49 (0)6172 486712
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Engineering
25A Vreeland Road
Suite 107
Florham Park, NJ 07932
USA
Office
Fax
Email
(973) 339-7800
(855) 420-4733
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