Server Response

With Xinuos Server Response, customers with five or less operating system licenses/installations can have the assurance of reliable and knowledgeable expertise from Xinuos Support Services. Allowing for unlimited incidents, Server Response is a cost-effective support offering for customers with a limited number of operating system license installations. Customers have the flexibility of purchasing support for one system, or for up to five systems. The Five Server Response services can be applied to any Xinuos UNIX operating systems, so you have the benefit of having various operating systems supported under one support agreement with unlimited incidents.

Key Features:

  • Support for single or up to five OS license installations
  • Unlimited telephone & e-mail incidents
  • Four business hour response
  • Up to two authorized contacts
  • Five OS license installation includes support for any Xinuos UNIX operating systems
  • Includes support for one layered product
  • Access to Online Service Manager, which includes:
    • All current product technical articles and patches
    • Proactive e-mail notification service of new technical articles and patches
    • Online access to support activity and account information
  • Single or up to five OS licensing installation pricing
  • Add on services available (24x7 Emergency Services and Limited Retired Product Support)

For more information, contact your local Xinuos sales representative.