With Xinuos Server100, customers have the technical support backup they need from Xinuos world-class technical support staff. This service is designed for customers with up to one hundred operating system licenses/installations offering unlimited technical support incidents with high priority response, including a named Administrative Account Manager who is responsible for your ultimate satisfaction. Allowing for unlimited incidents at unlimited sites, Server100 is a very cost-effective support offering for customers with a large number of operating system license installations where response and efficiency is critical.
With Server100, you have the flexibility to choose the Xinuos products you need supported, with the ability to add on additional products and services.
- Unlimited incidents via telephone, email, fax or web on current releases for up to 100 servers
- Includes support for one operating system and layered products specific to OS platform
- Two authorized contacts
- Assigned Administrative Account Manager
- One business hour response
- Access to Online Service Manager, which includes:
- Knowledge center for current product releases
- Automatic notification service of new technical articles, patches, product announcements and other information
- Access to online account information/status reports
- Ability to purchase support to include current and limited retired product support, as specified by model number descriptions
- Flexibility to purchase add on services, including 24x7 emergency services
For more information, contact your local Xinuos sales representative.